Privacy Policy

Roman Health
Effective Date: January 1, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Roman Health (“we,” “us,” or “our”) does not share customer or client opt-in information—including mobile phone numbers and consent records—with affiliates or third parties for marketing, promotional, or unrelated purposes.

All SMS and electronic communication opt-in data is treated as confidential, maintained securely, and used solely to support our direct services, programs, and client communications.

1. Information We Collect

We collect information necessary to deliver behavioral health, wellness, educational, and community services.

Personal Information

Name, email address, phone number, and mailing address

Intake or registration information provided when requesting services or participating in programs

Payment or donation information (when applicable)

Communication opt-in records and consent timestamps (SMS, email, phone)

Non-Personal Information

IP address, browser type, device information

Website usage data and analytics

Cookies and similar tracking technologies

Client & Program Communications

Records of inquiries, referrals, and service requests

Appointment, session, or program participation details

Service history, feedback, and outcomes data (when voluntarily provided)

Note: We do not collect protected health information (PHI) through our website unless explicitly submitted by you for service-related purposes.

2. How We Use Your Information

We use collected information to:

Provide mental health, wellness, and support services

Schedule and manage appointments, sessions, or programs

Respond to inquiries and referrals

Communicate important service-related updates

Process payments or donations (if applicable)

Improve website performance and user experience

Maintain accurate consent and communication preference records

Comply with legal, regulatory, and funding requirements

Protect against fraud, misuse, or unauthorized access

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS communications, you agree to receive text messages related to:

Appointment reminders

Program updates and confirmations

Client support communications

Important organizational or service-related notices

Opt-In & Consent

SMS messages are sent only after explicit opt-in

All opt-ins are logged with timestamps

We comply with the Telephone Consumer Protection Act (TCPA) and applicable state and federal laws

Opt-Out Instructions

Reply “STOP” at any time to cancel SMS messages

A final confirmation message will be sent

No further messages will be delivered unless you re-opt in

Message Frequency & Content

Message frequency varies based on your interaction with our services

Messages are service-related, not unsolicited marketing

Promotional messages are sent only with explicit consent

Help & Support

Reply “HELP” for assistance

Or contact us at [email protected] during normal business hours

Carrier Information

Message and data rates may apply

Mobile carriers are not responsible for delayed or undelivered messages

Supported carriers include major U.S. providers and regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information sharing with service providers (e.g., SMS delivery platforms) is limited strictly to message delivery and support functions.
Text messaging opt-in data and consent records are never sold or repurposed.

4. Information Sharing & Disclosure

We do not sell or rent personal information.

We may share information only in the following limited circumstances:

Service Providers

Vendors that support our operations (payment processing, scheduling systems, SMS delivery)

Providers are contractually required to safeguard data and use it only for authorized purposes

Legal & Regulatory Requirements

When required by law, regulation, court order, or lawful government request

To protect the rights, safety, or security of our organization, clients, or community

Organizational Changes

In the event of a merger, restructuring, or asset transfer

Your information will remain protected under this Privacy Policy

Text messaging opt-in data and consent records are excluded from all disclosures except SMS delivery providers.

5. Data Security

We maintain reasonable administrative, technical, and physical safeguards, including:

Encryption of sensitive data

Secure systems and access controls

Limited access to personal information

Regular security monitoring and updates

Staff training on confidentiality and data protection

Incident response and breach notification procedures

While we strive to protect your information, no system can be guaranteed 100% secure.

6. Cookies & Tracking Technologies

We use cookies to:

Understand website usage and performance

Improve navigation and accessibility

Remember user preferences

You can manage cookies through your browser settings. Disabling cookies may affect site functionality.

7. Your Rights & Choices

You may:

Request access to or correction of your personal information

Withdraw consent for future communications

Unsubscribe from emails at any time

Opt out of SMS messages by replying “STOP”

Request information about how your data is used

To exercise these rights, contact us using the information below.

8. Third-Party Links

Our website may include links to external websites. We are not responsible for the privacy practices of third parties. This policy applies only to information collected by Roman Health.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on our website with a revised effective date. Material changes may be communicated via email or website notice.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Roman Health
Phone: (407) 791-9568
Email: [email protected]
Website: https://romanhealth.org/

By using our website or services, you acknowledge and agree to this Privacy Policy.